We aim to have your package carefully packed and sent out in just 2 business days.

Hopefully sooner as we know you’d like to receive it asap!

The standard delivery time for Australia Post is currently estimated to be between 2 and 10 days, depending on the destination. (Please note that Aust Post has informed us that there may be longer delays during holiday periods.)

We use Australia Post to deliver your products. 🥰

All orders over $75 are automatically rewarded with FREE SHIPPING

We will always use the most cost effective way - to save you money.

Yes, it is. 😊

We now have upgraded to paper "Express" labels that can be composted.

Note: If your package has eco-bubble wrap inside, simple detach it from the outside layer before tearing into smaller pieced and then putting it to the compost bin. 

Express postage rates are also based on total weight and again we will use the most cost effective way - to save you money.

Please note: Australia Post still may have some delays during busy times.

To help out, we ensure that we provide a tracking number to you when your parcel is sent.

This way you can make sure you're kept in touch with what is happening - including any possible changes in delivery times.

We accept Visa, Mastercard and ShopPay.

We now also offer AfterPay at the check-out for your convenience.

All payments made on our website are secure and encrypted. Your payment details are not available to us at any time during the transaction - and they are not stored by us in any way.

In the unfortunate circumstance that a product turns out to be faulty, Twizzle Designs will work with you, to find the best solution for you. You can find all the details of the required procedure for refunds (under warranty) at our Refund policy page.

Please Contact Us with your details so we can find an answer for you as quickly as possible and so we can supply a pre-paid return label for the return of the faulty item/s.

We use recycled, compostable and recyclable packaging.

Please re-use boxes if at all possible to extend their usefulness.

Have a worm farm? Our packaging is suitable for worm farms and your worms will enjoy munching through it. Remember to rip packing items into smaller pieces for them.

And it's a great feeling when you get to use your compost or worm juice on the garden!

The boxes can be used in your garden as well.

PS: Our tape is a water based tape which is also home compostable.

Definitely not! We will never share your details with anyone – unless required by law. For more information, check out our Privacy page here.

Currently Twizzle Designs is not registered for GST because we have not yet reached the required threshold for this to happen. So you only pay the retail price at this time, until further notice.  Happy days!  😊

Please contact Customer Care at hello@twizzledesigns.com.au and we will be happy to answer any further questions. (See more details in the section below)

Thank you.