I have just placed my order – how long before it will be sent to me?

We aim to have your package carefully packed and sent out in just 2 business days.

Hopefully sooner as we know you’d like to receive it asap!

The standard delivery time for Australia Post is currently estimated to be between 2 and 10 days, depending on the destination. (Please note that Aust Post has informed us that there may be longer delays with ongoing staff shortages in 2023.)

How much is delivery?

We use Australia Post to deliver your products - and the standard Aust Post rates have been discounted by Twizzle Designs to make life a little easier for you. 🥰

Australia Post offset their emissions to ensure the delivery is carbon neutral.

All orders over $65 are automatically rewarded with FREE SHIPPING

Our special discounted standard postage rates, for orders below $65, are based on weight, as follows:

Up to 500g        $8.95

500g - 1kg        $9.95

1kg - 3kg          $9.95

3kg - 5kg          $9.95

Over 5kg          We will use the most cost effective way to save you money.

Is Express Post available?

Yes, it is. 😊

We now have upgraded to paper "Express" labels that can be composted.

Note: If your package has eco-bubble wrap inside, simple detach it from the outside layer before tearing into smaller pieced and then putting it to the compost bin. 

Any aircraft emissions are offset by Australia Post to ensure their delivery is carbon neutral.

Express postage rates are also based on total weight and again we discount the rates for you:

Up to 500g        $11.00

500g - 1kg        $13.50

1kg - 3kg          $17.00

3kg - 5kg          $23.00

Over 5kg          We will use the most cost effective way to save you money.

Please note: Australia Post still may have some delays during busy times.

To help out, we ensure that we provide a tracking number to you when your parcel is sent.

This way you can make sure you're kept in touch with what is happening - including any possible changes in delivery times.

What payment methods can I use for my purchase? And are they secure?

We accept Visa, Mastercard and ShopPay.

We now also offer AfterPay at the check-out for your convenience.

All payments made on our website are secure and encrypted. Your payment details are not available to us at any time during the transaction - and they are not stored by us in any way.

What happens if I need a refund for a faulty product?

In the unfortunate circumstance that a product turns out to be faulty, Twizzle Designs will work with you, to find the best solution for you. You can find all the details of the required procedure for refunds under warranty at our Refund policy page.

Please Contact Us with your details so we can find an answer for you as quickly as possible and supply pre-paid return label information for the return of the faulty item/s.

Please tell me more about the eco-friendly packaging

We use recyled, compostable and recyclable packaging.

Please re-use boxes if at all possible to extend their usefulness.

Have a worm farm? Our packaging is suitable and your worms will enjoy munching through it. Remember to rip packing items into smaller pieces for them.

And it's a great feeling when you get to use your compost or worm juice on the garden!

PS: Our tape is a water based tape which is home compostable.

Will you share my email address with other businesses?

Definitely not! We will never share your details with anyone – unless required by law. For more information, check out our Privacy page here.

Why didn’t I need to pay GST on my purchase?

Currently Twizzle Designs is not registered for GST because we have not yet reached the required threshold for this to happen. So you only pay the retail price at this time, until further notice.  Happy days!  😊

I have a different question that is not covered here – what do I do?

Please contact Customer Care at hello@twizzledesigns.com.au and we will be happy to answer any further questions. (See more details in the section below)

Thank you.

Can't find what you're looking for?

Send us an email to tell us what info you need and Customer Care will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at hello@TwizzleDesigns.com.au

or use our Contact Form to streamline your enquiry.