FAQ

I have just placed my order – how long before it will be sent to me?

We aim to have your package carefully packed and sent out in just 2 days. Hopefully sooner as we know you’d like to receive it asap! The standard delivery time for Australia Post is currently estimated to be between 2 and 10 days, depending on the destination.

How much is delivery?

We use Australia Post to deliver your products - and the standard Aust Post rates have been discounted by Twizzle Designs to make life a little easier for you.  :)

Australia Post offset their emissions to ensure the delivery is carbon neutral.

The postage is based on weight, as follows:

Up to 500g        $7.95

500g - 1kg        $10.00

1kg - 3kg          $13.00

3kg - 5kg          $15.00

Over 5kg          We will use the most cost effective way to save you money.

Is Express Post available?

The short answer is yes, if your need is urgent. 😊

It presents us with a mild ethical challenge as it will mean that a non-recyclable label will need to be attached for the Express Post service – so please cut around it and dispose of it in your bin.

Then compost or recycle the remainder of the Hero post pack. 

Any aircraft emissions are offset by Australia Post.

Once again, the postage is based on total weight and the standard rates are discounted by Twizzle Designs for you:

Up to 500g        $11.00

500g - 1kg        $13.50

1kg - 3kg          $17.00

3kg - 5kg          $23.00

Over 5kg          We will use the most cost effective way to save you money.

Please note: Australia Post has had some delays during the Covid-19 pandemic and deliveries may sometimes be delayed longer than expected. So we ensure that tracking information is provided to you by Australia Post for your parcel delivery - to make sure you are kept in touch with what is happening - including any possible changes in delivery times.

What happens if I need a refund for a faulty product?

In the unfortunate circumstance that a product turns out to be faulty, Twizzle Designs will work with you, to find the best solution for you. You can find all the details of the required procedure for refunds under warranty at our Refund policy page.

Please also Contact Us with your details so we can find an answer for you as quickly as possible.

Please tell me more about the eco-friendly packaging…

We use Hero packaging which is fully home compostable and also comes in great colours! You can open carefully and re-use the post pack to send something to someone else - pretty good, eh?!

Even the bubble wrap postpack is compostable, but it composts more quickly if you tear the inner bubble sheet away from the outer sheet. The compost worms love Hero packaging and will munch through it in about 6 months. And you'll feel good when you get to use your compost on the garden!

 Info on Hero packs - eco-friendly, compostable & made of plants!

 

What payment methods can I use for my purchase?

We accept Visa, Mastercard and ShopPay at this time

We are also planning to add AfterPay and ZipPay – simply subscribe with your email (down on the bottom of this page) and you'll be the first to know when we add these payments.

All payments made on our website are secure and encrypted. Your payment details are not available to us at any time during the transaction - and they are not stored in any way.

Will you share my email address with other businesses?

Definitely not! We will never share your details with anyone – unless required by law. For more information, check out our Privacy page here.

Why didn’t I need to pay GST on my purchase?

Currently Twizzle Designs is not registered for GST because we have not yet reached the required threshold for this to happen. So you only pay the retail price at this time, until further notice.
Happy days!  😊

I have a different question that is not covered here – what do I do?

Please contact our customer care at hello@twizzledesigns.com.au and we will be happy to answer any further questions.

Thank you.